Kennedy Webcast – Hospitality IS…
To kick off our 2026 training webcast series, KTN is excited to have Doug Kennedy present highlights from our brand new, advanced-level hospitality training course titled Hospitality IS… Doug has been researching new content for this new half-day, on-site training workshop for over a year, and it was just launched in late 2025. Highlights to be presented include:
- Hospitality IS… The biggest “thing” that differentiates you from your competitors.
- Hospitality IS… The only way to increase NPS (net promoter scores) is through a punctilious attention to seemingly “little” details that actually mean the most.
- Referring to hospitality training as “soft skills” is just plain wrong; it is better labeled as “heart skills.”
- Sentipensante IS… the heart-mind connection as a model for connecting guest service “standards” with the foundational philosophy of hospitality.
- Hospitality IS… A vibe that can only be shared when you are truly present with others.
- Be an illuminator, not a diminisher. (Thank you, David Brooks.)
- Projecting “5G Positivity” as it relates to Marth Welch’s work on Co-Regulation & Cardiac Calming.
- Hospitality vibes must be “intentionally communicated,” not forced and scripted.
- Hospitality IS… Diminished by cynicism BUT grown by empathy.
- Hospitality, IS… Foundational to a happier work-life balance.
