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IATA Joint World Financial Symposium and World Passenger Symposium 2023

Join us at the first-ever joint IATA World Finance Symposium and IATA World Passenger Symposium, where airline retailing, finance and passenger experience unite to create a dynamic platform for strategic exploration, actionable insights, and transformative innovation.

“With traffic levels virtually recovered to pre-pandemic levels, the industry is focused on rebuilding financial sustainability and the challenges of growth, particularly around infrastructure and passenger processes. Bringing these two events together reinforces that meeting customer expectations for air travel and achieving financial sustainability go hand in hand,” said Willie Walsh, IATA’s Director General.

“We’re excited to be co-host airline for the joint IATA World Financial Symposium and World Passenger Symposium. These are the industry’s cornerstone events for aviation finance, customer experience, distribution and payment professionals. As an airline committed to leadership and innovation in these areas, we look forward to joining the conversations in our hometown of Chicago, this October,” said Scott Kirby, United Airlines CEO.

Highlights of WFS-WPS include the CEO Panel, which will feature Walsh and Adrian Neuhauser, President and CEO of Avianca.

In addition, five learning tracks across WPS and WFS will explore the Passenger Experience and Airport; Accessibility; Airline Retailing; Value Creation; and Protecting Value.

Sessions will include:

  • The pathway to Net Zero & real-world journeys to emission-free aviation
  • Value of ESG reporting
  • Digital identity – contactless travel
  • Aligning airport infrastructure to meet customer needs
  • Chief commercial officers on Modern Airline Retailing
  • How business travel can benefit from Modern Airline Retailing
  • Is the ecosystem ready for 100% offers and orders
  • The changing payments landscape
  • Leveraging technology to improve baggage handling
  • Green finance in the airline industry
  • Designing for accessible products and services
  • Safe transport of mobility devices

Other highlights of WFS-WPS:

  • Results of IATA’s 2023 Global Passenger Survey
  • Economic outlook
  • End-to-End Proof of Concept (POC) showcasing a seamless digital passenger experience from shop to fly.

The event is finished.


Oct 25 - 26 2023


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McCormick Place


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