In this workshop, Doug dives into an acronym he created from this word and will walk your guest-facing staff and leaders through how the concepts of empathy, patience, intuition, and compassion are foundational for creating truly memorable guest experiences while allowing for a lot more fun at work.
Cvent CONNECT is one of the largest event and hospitality technology conferences in the world, bringing together thousands of professionals to network, collaborate and learn from industry influencers and their peers.
09 - 12 Jun
All Day
Henry B. González Convention Center San Antonio, TXHenry B. González Convention Center, East Market Street, San Antonio, TX
Participants in this webcast will learn the root causes of guest complaints are situationally and emotionally based, and certainly not intended as a personal attack.