The event brings together international thought leaders, industry shapers and senior decision-makers who are engaged professionally with the Asia Pacific region.
In this workshop, Doug dives into an acronym he created from this word and will walk your guest-facing staff and leaders through how the concepts of empathy, patience, intuition, and compassion are foundational for creating truly memorable guest experiences while allowing for a lot more fun at work.
Participants in this webcast will learn the root causes of guest complaints are situationally and emotionally based, and certainly not intended as a personal attack.
ACE Hotel Tech Summit is set to bring you the latest products and technologies as well as advancements, trends, and sustainability within hospitality sector.