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December 2024
Kennedy Webcast – Reservations Sales QUEST – 2025 Edition!
Register your team to gain exposure to easy-to-use tactics and relatable, real-world examples of sample dialogue they can use immediately.
January 2025
Kennedy Webcast – How To Be A Lightning Rod and Truly “Ground” Guest Negativity
While most everyone knows what a lightning rod is, not everyone knows what one actually does. When lightning strikes, it stands tall to attract the energy and then dissipates it harmlessly into the ground, which makes it a great model for expanding your traditional service recovery training.
February 2025
Kennedy Webcast – Reservations QUEST Part Two
If you are looking to get more direct bookings this year, join in as Doug shares additional highlights from KTN’s 2025 edition of our Reservations Sales QUEST training program that has helped hundreds of hotels, luxury vacation home rental agencies, and resorts increase call conversion.
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