July 2025
Kennedy Webcast – 10 Practical Action Steps For Securing More Direct Voice Reservations
Participants in this webcast will learn the root causes of guest complaints are situationally and emotionally based, and certainly not intended as a personal attack.
August 2025
Kennedy Webcast – Cooking Up New Hotel Sales
This webcast will be of interest to all hospitality staff, supervisors who handle escalated guest situations, and managers to train and mentor their teams.
September 2025
Kennedy Webcast – Creating Ordinarily Extraordinary Hospitality Encounters, DAILY!
This webcast will be of interest to all reservations sales agents, contact center staff, managers, along with executives responsible for revenue and distribution.
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